Refund policy

1. Our 14-day money-back policy

You may cancel founding access for any reason within 14 days of purchase and receive a full refund of the price you paid. This applies even if you requested immediate access and opened or used the workspace during that period.

This promise is in addition to, and does not replace, your statutory consumer rights.

2. How to request a refund

1. Email contact@renovationready.uk within 14 days of purchase.
2. Send the request from the email address used for your Renovation Ready account, or tell us that address.
3. Include the purchase date and, if available, the Stripe receipt or payment reference. You do not need to give a reason.

Optional cancellation form

You may copy the wording below into an email. Using this form is optional.

3. How the refund is paid

We will return the payment to the original payment method. We will initiate an eligible refund without undue delay and within 14 days after receiving your cancellation request. Your bank or card provider may take additional time to display it.

We will not charge a refund fee. If the original payment is still pending, the transaction may be reversed rather than shown as a separate refund.

4. What happens to your account and project

Refunding the purchase removes paid access to the workspace. Your account and cloud project are not automatically deleted with the refund, so that an accidental refund does not immediately erase your information.

You may ask us to delete the account and cloud project in the same email. Otherwise, you can request deletion later under our Privacy Notice.

5. Requests after 14 days

We do not normally provide change-of-mind refunds after the 14-day period. We may consider exceptional circumstances fairly, but this is discretionary and does not create an automatic entitlement.

Your statutory rights continue. If the service is faulty, not as described, unavailable for an unreasonable period or not provided with reasonable care and skill, contact us. Depending on the circumstances, you may be entitled to a repair, repeat performance, price reduction or refund under consumer law.

6. Duplicate or unauthorised payments

Contact us promptly if you see a duplicate charge or believe a payment was unauthorised. We may ask for enough information to locate the transaction and protect the account. You should also contact your bank or card issuer immediately if your card details may have been compromised.

7. Questions or complaints

Email contact@renovationready.uk. We aim to acknowledge refund and payment concerns within two working days.

Please contact us before opening a chargeback where possible. This gives us the opportunity to investigate and usually resolves straightforward issues faster, without affecting your right to contact your card issuer.